Susan is the Managing Director of CSMG where she holds global responsibility for firm management, business development and thought leadership. Her experience covers a broad range of topics and clients including service providers, equipment/services vendors and large investors. Over the course of her twenty-year career, she has consulted across the full range of strategy services, including growth and business transformation, ecosystem development, go-to-market strategy, business optimization, corporate/board strategy and deal development.
Since joining CMSG, she has focused intensively on wireless and broadband services, especially the advanced infrastructure that enables converged offerings for both consumers and business customers. Some of Susan’s successes during her tenure at CSMG have included efforts focused on 3G and 4G business models and pricing strategies, video and content-delivery business models, technology and service economics, and product and marketing strategies targeting industry verticals and subject matter experts.
In addition, Susan often serves as an expert legal witness, is a frequent speaker at industry conferences, and regularly publishes industry thought pieces such as mHealth: Taking the Pulse, TV 2.0 Winning the Battle for Viewers, and Playing Games: A Revolution in Interactive Entertainment.
Prior to CSMG, Susan was a senior project manager at Navigant Consulting Inc., where she covered business strategy, financial analysis, market studies, collaborative facilitation and regulatory support in the energy industry. Susan holds a Master of Science in Real Estate from MIT and graduated summa cum laude from the Honors Economics program at Boston College.
